Terms and Conditions

These terms apply from 30 August 2026. Version 1.0.

These terms cover how you rent a vehicle through Sukuto. Please read them with our Cancellation and Refund Policy, and with the rental partner's own terms, which are shown on each vehicle before you book.

1. Who we are

Sukuto is run by Travelware Technologies Private Limited. In these terms, "we" and "us" mean that company, and "you" means the person making the booking.

CIN U63031MH2020PTC339052
GSTIN 29AAHCT8228R1ZB
Registered office: House No. 385, Near Mico Wall, MHB Colony, Nashik, Maharashtra 422007
Corporate office: 2nd Floor, 36/5, Somasundarapalya, 27th Main Road, Sector 2, HSR Layout, Bengaluru, Karnataka 560102
[email protected] · +91-8884414400

2. What Sukuto does

Sukuto is a marketplace. The vehicles are owned by independent rental partners, not by us. We list them, take your booking, take your payment, and set the booking and refund rules you are reading now. The partner named on your booking is the one who hands you the vehicle, under their own rental terms — you can read those on the vehicle before you book.

If the partner cannot give you the vehicle you booked, or the vehicle is not in acceptable condition, we will find you an equivalent vehicle at the same price or refund you in full. We sort it out with the partner ourselves — that part is not your problem.

3. Agreeing to these terms

When you make a booking you are agreeing to these terms, to our Cancellation and Refund Policy, and to the partner's rental terms shown on the vehicle.

The version that applies to your booking is the one in force on the day you booked. If we change these terms later, your existing booking is not affected. Every version shows its start date at the top of this page.

4. Who can ride

You need a full, valid driving licence for the type of vehicle, in your own name. A learner's licence (LLR) is not accepted. There is no way around this.
You must be at least 18 to rent a two-wheeler, and at least 21 to rent a car.
Only a rider named on the booking can collect or ride the vehicle, and every named rider must bring their own original documents. Nobody can collect a vehicle using someone else's licence — not a friend's, not a family member's.
You can add or change riders on your booking page any time before pickup. If you are sending someone else to collect, add their name there first.
If the rider does not meet points 1 to 3 at pickup, the vehicle will not be handed over, the booking counts as cancelled by you, and there is no refund.

5. What to bring to pickup

Every rider must bring, in original: a valid driving licence, and one government photo ID — passport, voter ID or Aadhaar.
A few vehicles need more than this. Where they do, it is listed under "Partner's rental terms" on the vehicle, before you book.
You do not need local address proof.
If you arrive without your original documents, the partner may still give you the vehicle if you pay a higher security deposit. The partner sets that amount at pickup. If you do not want to pay it, you do not get the vehicle, the booking counts as cancelled by you, and there is no refund.

6. The security deposit

Most vehicles need a refundable security deposit. The amount depends on the vehicle and is shown before you book and on your confirmation. It cannot be waived — extra ID does not remove it.
You pay it to the partner at pickup. Sukuto never collects security deposits online.
Money can be taken from your deposit for these things only: rent you have not paid; damage to the vehicle (clause 10); missing fuel; extra kilometres beyond your allowance; returning the vehicle late (clause 9); and traffic fines from your rental period.
You get the rest back within 48 hours of returning the vehicle and it being checked. If anything is deducted, we tell you what it was for and how much, before we return the balance.

7. Collecting the vehicle

You collect and return at the same partner location. We do not do one-way rentals between locations or between cities.
Pickup and drop-off times run on the half hour — 10:00, 10:30, 11:00.
Some vehicles can be delivered to you and collected afterwards, for a fee. Where that is available it is shown before you book. See clause 12.
Check the vehicle before you take it. Test it, photograph it, and point out any existing damage to the partner before you ride away.
If the vehicle is not in acceptable condition, you can refuse it and get an equivalent vehicle or your money back in full. But you have to refuse it at the pickup location, before taking the vehicle away, send us photos and video, and stay there until we tell you that you can go. Clause 4 of the Cancellation and Refund Policy explains exactly how.
Once you ride away, you have accepted the vehicle. After that you cannot claim it was in poor condition when you got it. The vehicle is your responsibility until you bring it back and it has been checked.

8. Changing your booking

You can ask us to change the dates, times, vehicle or pickup location. We will do it if we can, but it depends on what is available, so we cannot promise it.
If the change costs more, we tell you the amount and get your agreement before charging it. If it costs less, we refund the difference.
If we cannot make the change you asked for, that is not a cancellation, and it does not on its own entitle you to a refund.

9. Bringing the vehicle back, and extending

Bring the vehicle back to the pickup location at the date and time on your booking.
You get 45 minutes' grace. After that, you are charged a full extra day at that vehicle's daily rate — and another full day for each further day or part of a day.
Want to keep the vehicle longer? Ask us at least 4 hours before your drop-off time, by phone or on the website. It depends on the vehicle being free, and you pay the normal rate.
If we say no to an extension and you keep the vehicle anyway, the late charge above applies from your original drop-off time, and the partner can take the vehicle back from you at any time and any place. We will not arrange other transport for you.
Rentals are charged in whole days. Bringing the vehicle back earlier in the day than you collected it does not make it cheaper — so you may as well keep it until your drop-off time.

10. If the vehicle is damaged

If the vehicle is damaged while you have it, you pay for it — whether it was an accident, rough handling or carelessness.
The amount is what an authorised service centre says the repair costs. You pay that to the partner, and you are entitled to a copy of their assessment.
If the vehicle cannot be rented out while it is being repaired, you also keep paying the rental charge until it is ready again.
Do not get repairs done yourself. Call the partner first. If they agree to a repair you arrange, keep the original printed invoice — we cannot reimburse you without it.
A damaged helmet or other equipment is charged at what it costs the partner to replace.

11. If the vehicle is stolen or written off

Report it to the police straight away, get an FIR, and tell the partner and Sukuto immediately.
You must work with the partner to make the insurance claim. Give the insurer and the police whatever documents and statements they ask for, and go in person if they need you to. If the claim is refused because you did not do this, you pay the full amount yourself.
You pay the charges that come with the insurance claim — the policy excess or deductible, and any processing or assessment charge.
Until the insurance claim is settled, or the partner gets a replacement vehicle, you keep paying the rental charge for the vehicle. The partner decides the rate and whether it is charged daily or monthly, and tells you in writing when the claim is filed.

12. Doorstep delivery

Some vehicles can be brought to you and collected afterwards. Where that is available it is shown, with the fee, before you book. The fee covers both the delivery and the collection, and you pay it to the partner when the vehicle arrives.

Once the vehicle has been sent out, the delivery fee is not refunded — including if you cancel afterwards. We deliver to the address you give us. If that address is wrong, or nobody is there, you pay the fee again for a second delivery.

13. Kilometres, fuel, tolls and fines

Every vehicle comes with a kilometre allowance, shown before you book. Go beyond it and you pay the per-kilometre rate shown next to it.
The fuel level is written down when you collect the vehicle, and you bring it back at that same level. If it is lower, you pay the difference at cost. Fuel, tolls and parking during your rental are yours to pay.
Traffic fines from your rental period are yours to pay in full. Fines we know about when you return the vehicle may be taken from your deposit. Fines that reach us after your deposit has gone back are still yours — and by making a booking you agree that we can recover them from you.
One helmet comes with every two-wheeler. A second one may be available at pickup, at a charge the partner sets.

14. Riding safely

Everyone wears a helmet or a seat belt.
Never carry more people than the vehicle is built for.
Never ride or drive after drinking or taking drugs. If you do, we pay nothing towards whatever happens, and you owe the partner for all the damage.
Follow traffic rules. We can refuse to rent to you, or block your account, if you do not.
We are not responsible for accidents or injuries to a rider or passenger caused by their own carelessness, or the rider's.
Do not lend the vehicle to anyone who is not a named rider on the booking.
You can use a Sukuto rental for commercial work, including delivery gig work.

15. What we are responsible for

There are some things we can never limit our responsibility for, and we do not try to: death or injury caused by our negligence, fraud, and anything else the law does not let us limit.
Apart from those, the most we can owe you for a booking is what you paid for it.
We do not cover knock-on costs — onward travel, a missed flight or train, a hotel, or a spoiled trip — if a vehicle is not available or a booking is cancelled.

16. Complaints

If something goes wrong, email [email protected] or call +91-8884414400 and we will try to sort it out with you directly.

If you are not happy with how it is handled, you can take it to our Grievance Officer:

Chandan Singh, Grievance Officer
Travelware Technologies Private Limited
[email protected] · +91-8884414400
2nd Floor, 36/5, Somasundarapalya, 27th Main Road, Sector 2, HSR Layout, Bengaluru, Karnataka 560102

We reply to every complaint within 48 hours, and aim to resolve it within 30 days.

17. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one in force when you made it — a later change does not affect a booking you have already paid for. Every version shows its start date at the top of this page.

18. Which law applies

Indian law applies to these terms. Disputes go to the courts in Bengaluru — but this does not affect your right to go to a consumer forum where you live.

19. Vehicle photos

Photos on the site show the type of vehicle, not the exact one you will get. The model, variant and colour may be different.