Cancellation and Refund Policy

You can cancel your trip:

1. 0-24 hours before the trip starts: The entire amount paid by the rider/driver will be charged as the cancellation fee. There will be NO REFUND made in this case.
2. Before 24 hours before the trip starts: In this case, if you have made the full payment, then 20% of the amount will be deducted as the cancellation charge and the remaining 80% of the paid amount will be refunded. 
3. Otherwise, if you have made a partial payment, then the full amount (full partial amount) will be deducted as the cancelation charge. In both the cases, the amount will be refunded to the source account. 
4. No show (More than 2 hours after the trip starts in normal days & 1 hour during peak seasons without any information from Partner or Sukuto): The entire amount paid by the rider/driver will be charged as the cancellation fee. There will be NO REFUND made in this case.
5. If Sukuto cancels any booking due to non-availability, a full refund will be initiated. The refunded amount will be reflected in the rider/driver's bank account within 7-10 business days.
6. Sukuto has complete authority to cancel the booking without prior notice.
7. No refund/reimbursement/cancellation claim will be considered after 48 hours of the completion of the booking period.

Cancellation due to document issue:

1. The rider/driver is not willing to submit the document as per the terms and conditions.
2. The rider/driver is not able to verify his/her identity.
3. The rider/driver documents are not valid.

For Siliguri, Leh-Ladakh, and Tawang: No refunds will be made if the booking is canceled 3 days before the pickup