Legal

Cancellation & Refund Policy Privacy Policy Terms of Service IP Policy

  1. You can cancel your trip:

    1. 0-24 hours before the trip starts: The entire amount paid by the rider/driver will be charged as the cancellation fee. There will be NO REFUND made for such cancellations.

    2. More than 24 hours before the trip starts: 20% of the amount paid by the rider/driver will be deducted as the cancellation fee and the remaining 80% of the amount will be refunded to the source account. 

    3. No show(More than 4 Hrs after the trip starts time without any information to Partner or Sukuto): The entire amount paid by the rider/driver will be charged as the cancellation fee. There will be NO REFUND made for such cancellations.

  2. If Sukuto cancels any booking due to non-availability, a full refund will be initiated. The refunded amount will be reflected in the rider/driver's bank account within 7-10 business days.

  3. Sukuto has complete authority to cancel the booking without prior notice.

  4. No refund/reimbursement/cancellation claim will be considered after 48 hours of the completion of the booking period.

  5. Cancellation due to document issue:
    1. The rider/driver is not willing to submit the document as per the terms and conditions.
    2. The rider/driver is not able to verify his/her identity.
    3. The rider/driver documents are not valid.

  6. For Siliguri, Leh-Ladakh, and Tawang: No refunds will be made if the booking is canceled 3 days before the pickup.